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The cross-cultural mediator is aware of the fact that telling and listening to someone’s story serves simultaneously the ethical mandate as well as the pragmatic mandate to move from a story to a constructive, authentic and trusting dialogue.
This in turn leads to a win-win (re)solution. The communication takes place on two distinct levels, that of the content and that of the report.
Starting from the participants’ experiences, stories
- affirm their values,
- define their needs,
- allow them to articulate their expectations.
Each person involved gets uninterrupted time to tell their side of a situation.
It is a transformative approach to empowerment, where the mediator can use stories to reach problem-solving solutions, interpersonal recognition and social justice. The mediator is using his power to act like a bridge between divergent positions, leading the opposing parties to a space of dialogue. Through this process he facilitates a shift for migrants from a posture of victim to assuming their full role of protagonist in any given issue.
Maria Mihaela Barbieru, cross-cultural mediator, President of Sietar Italia
Per parlare di storytelling come strumento di depistaggio invece che di costruzione, cfr story-telling in questo magazine.